![Redefining Communications with Jenni Field](https://pbcdn1.podbean.com/imglogo/image-logo/12853279/Untitled_design_1__f3zmpj.jpg)
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Business Communications Strategist, Jenni Field, shares tips and advice on how to take your organisation or team from chaos to calm. In these 15 minute episodes Jenni covers a variety of topics from employee communications, organisational culture, leadership and hybrid working.
Episodes
![Nobody Believes You: Why Having Integrity is Important S5 EP4](https://pbcdn1.podbean.com/imglogo/image-logo/12853279/Untitled_design_1__f3zmpj_300x300.jpg)
3 days ago
3 days ago
In the fourth episode of Season 5, Jenni discusses the critical importance of integrity for leaders. Drawing from research and practical experiences, Jenni defines integrity as consistently keeping your word, being genuine, and behaving ethically.
She shares insights on the challenges of accountability and the consequences of lacking integrity, emphasising the need for leaders to take responsibility and follow through on promises. Through a previous case study, Jenni illustrates how a failure to demonstrate integrity impacts team trust and engagement. She also provides actionable steps to build integrity, including embracing accountability, learning to apologise, and prioritising commitments.
Episode Timestamps:
- 00:41 - Defining Integrity
- 01:40 - Challenges of Accountability
- 05:02 - The Consequences of Lacking Integrity
- 07:24 - Building Integrity: Practical Steps
Key Takeaways From This Episode:
- Integrity is fundamental for credible leadership and it is consistently valued by both leaders and follower
- Leaders with integrity do what they say they will do, are genuine, accountable, and behave ethically
- Accountability challenges arise from discomfort in admitting mistakes, justifying actions, and the fear of offending others
- Without integrity, there is no trust, which can lead to disengagement and frustration
Thank you for listening!
Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn, Instagram and X(Twitter).
Important Links & Mentions:
- How to Become a Credible Leader [Free Resources Included!]
- Join the Redefining Communications Community
- Season 2, Episode 8: Why Accountability Can Be Hard
![Nobody Believes You: The Importance of Empathy as a Leader S5 EP3](https://pbcdn1.podbean.com/imglogo/image-logo/12853279/Untitled_design_1__f3zmpj_300x300.jpg)
Wednesday Jul 17, 2024
Nobody Believes You: The Importance of Empathy as a Leader S5 EP3
Wednesday Jul 17, 2024
Wednesday Jul 17, 2024
In the third episode of Season 5, Jenni explores the importance of empathy in leadership. She defines genuine empathy beyond just 'stepping into someone else's shoes' and shares personal stories highlighting the chaos that arises from a lack of empathy.
Jenni also provides three practical tips for leaders to build empathy, including: actively listening, being flexible, and avoiding self-centred storytelling. The episode emphasises that empathy is crucial for forming genuine connections and maintaining credibility as a leader.
Episode Timestamps:
- 00:29 - Defining Empathy
- 01:19 - The Importance of Empathy in Leadership
- 02:18 - The Chaos Without Empathy
- 03:55 - A Real-Life Example of Empathy in Action
- 06:36 - Building Empathy as a Leader
- 08:43 - Practical Tips for Demonstrating Empathy
Key Takeaways From This Episode:
- Genuine empathy involves believing someone else's lived experiences and is closely linked to communication and leadership
- Empathy vs. Compassion: Empathy requires understanding and believing others, while compassion is about connection
- Lack of empathy in leadership leads to people disliking and not trusting their leaders
- Three actionable steps for how leaders can build empathy
Thank you for listening!
Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn, Instagram and X(Twitter).
Important Links & Mentions:
![Nobody Believes You: Building Your Capability as a Leader S5 EP2](https://pbcdn1.podbean.com/imglogo/image-logo/12853279/Untitled_design_1__f3zmpj_300x300.jpg)
Wednesday Jul 10, 2024
Nobody Believes You: Building Your Capability as a Leader S5 EP2
Wednesday Jul 10, 2024
Wednesday Jul 10, 2024
In the second episode of Season 5, Jenni discusses the practice of capability as a crucial component of credible leadership. She explores the definition of capability, the chaos that ensues from its absence, and draws from her professional experiences to illustrate its impact on organisational credibility.
Jenni outlines three key areas to build capability in leadership: industry knowledge, action-taking, and respect. She also touches on the challenges of demonstrating leadership capability without prior experience and emphasises the importance of continuous learning and mutual respect in effective leadership.
Episode Timestamps:
- 00:49 - Defining Capability in Leadership
- 02:38 - The Chaos of Lacking Capability
- 02:59 - Real-World Examples of Capability Issues
- 06:35 - Building Capability as a Leader
Key Takeaways From This Episode:
- Capability includes experience in the industry or role, respect for those you lead and taking action
- Chaos can be caused by a lack of capability which includes disrespect from team members when they don’t believe you’re capable, avoidance, conflict and challenging relationships
- Leadership respect is earned, not simply given due to position
- You can develop your capability by sharing personal experiences and stories, taking action, respecting team members and serving them, as well as continuous learning and self-development
Thank you for listening!
Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn, Instagram and X(Twitter).
Important Links & Mentions:
![Nobody Believes You: What is Credible Leadership? S5 E1](https://pbcdn1.podbean.com/imglogo/image-logo/12853279/Untitled_design_1__f3zmpj_300x300.jpg)
Wednesday Jul 10, 2024
Nobody Believes You: What is Credible Leadership? S5 E1
Wednesday Jul 10, 2024
Wednesday Jul 10, 2024
In the first episode of Season 5, Jenni delves into the theme of credible leadership. She discusses the importance of credibility in leadership roles, her research on the topic, and introduces her definition of a credible leader.
The episode reflects on the impact of the 2020 pandemic on leadership behaviours and explores the eight practices associated with credible leadership. Jenni also shares insights from her LinkedIn community and presents findings from her research report.
Throughout the season, each episode will focus on one of the eight key practices that define credible leadership, as well as provide you with practical things that you can implement to build that practice that will enable you to lead effectively.
Episode Timestamps:
- 00:16 - The Importance of Credible Leadership
- 00:26 - The Pandemic's Impact on Leadership
- 01:31 - Exploring Empathy and Authenticity
- 02:56 - Defining Credibility
- 03:04 - Research Insights on Credibility
- 06:22 - Challenges to Credible Leadership
- 08:05 - The Eight Practices of Credibility
Key Takeaways From This Episode:
- Why there was an emphasis on being empathetic, human, and authentic during the pandemic
- Key blockers to credibility include change and uncertainty, leadership development, communication issues, and remote work challenges
- The eight key practices of credibility and understanding what they all entail
- Effective communication combined with accountability ensures genuine leadership and followership
Thank you for listening!
Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn, Instagram and X(Twitter).
Important Links & Mentions:
![Nobody Believes You: Season 5 Trailer](https://pbcdn1.podbean.com/imglogo/image-logo/12853279/Untitled_design_1__f3zmpj_300x300.jpg)
Wednesday Jul 03, 2024
Nobody Believes You: Season 5 Trailer
Wednesday Jul 03, 2024
Wednesday Jul 03, 2024
Welcome back to the Redefining Communications podcast with Jenni Field!
Season Five is going to focus on leadership, specifically credible leadership. We've spent some time researching to find out what it is that makes a leader credible, and through our research, we discovered eight practices to become a credible leader, which we will be exploring throughout this season.
Each episode will deep dive into one of these practices, discussing the chaos that can happen when credibility is missing and also offer practical advice on how you can build that practice to become a leader people will follow.
So, sit back and relax or enjoy the walk, or however you are listening - we hope you enjoy this season with us!
Episode Timestamps:
- 00:11 - Focus on Credible Leadership
- 00:32 - Research and Eight Practices
- 00:53 - Episode Breakdown and Schedule
- 01:26 - Final Thoughts and Community Invitation
Thank you for listening!
Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn, Instagram and X(Twitter).
Important Links & Mentions:
![Chaos to calm: Bonus episode – Remotely Interested? research S4](https://pbcdn1.podbean.com/imglogo/image-logo/12853279/Untitled_design_1__f3zmpj_300x300.jpg)
Wednesday Oct 04, 2023
Chaos to calm: Bonus episode – Remotely Interested? research S4
Wednesday Oct 04, 2023
Wednesday Oct 04, 2023
We had to include a bonus episode for us to share with you our brand-new research into deskless workers called Remotely Interested?
Listen as Jenni shares why we did it, what we did, and what the results are telling us, so you can look at how you can shift from chaos to calm with frontline or deskless workers in your organisation.
If you are listening before the 3 October 2023, you can join our webinar where Jenni and Benjamin will be celebrating the launch of the findings. Click on the 2023 link below!
Thank you for listening!
Keep the conversation going, ask questions, and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.
Resources:
2019 landing page: Remotely interested? 2019 - Redefining Communications
2023 landing page: Remotely Interested? 2023 - Redefining Communications
Get in touch with the Social Optic team through SocialOptic
![Chaos to calm: International culture and its impact on communication with Sarah Black S4 E10](https://pbcdn1.podbean.com/imglogo/image-logo/12853279/Untitled_design_1__f3zmpj_300x300.jpg)
Wednesday Sep 06, 2023
Wednesday Sep 06, 2023
In this final episode, Jenni talks to Sarah Black, global communications consultant, about the factors to consider when communicating within an international culture. Sarah talks about the challenges of working across different cultures, miscommunication when it comes to corporate values, and leadership expectations. As well as how small things can cause discontent, a lack of connection, and why people might even come across as rude when that’s completely unintended.
They share tips and tools to help unpack where you are and where you come from, and really delve into how to think around the environment you are in.
Global teams can be tricky to engage with so working with Sarah to help people think differently about building strong teams around the world is brilliant when you’re looking at intentionally changing culture. In her latest blog, Sarah shares her tips which include the need to get curious and how to be time zone sensitive. Sarah's blog - Redefining Communication
Thank you for listening!
Keep the conversation going, ask questions, and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.
Resources:
Don’t Shoot the Messenger Podcast - Vicki Marinker Season 2, Episode 6 with Jenni Field on How to build a cohesive and diverse culture that’s fit for purpose.
World Time Buddy : a practical tool for looking at time zones for global meetings.
Cultural Intelligence Center: lots of free resources and info about how you can develop your ability to relate and work effectively in culturally diverse situations.
The Culture Map by Erin Meyer - book and website
Americans Are Fake and the Dutch Are Rude! By Batja Mesquita, The Behavioral Scientist
How cultural differences can impact global teams, Harvard Business Review, 2021
Leading with cultural intelligence - David Livermore
Get in touch with Sarah here on LinkedIn or through their website www.athrucommunications.com
![Chaos to calm: How to manage difficult conversations with Louisa Clarke S4 E9](https://pbcdn1.podbean.com/imglogo/image-logo/12853279/Untitled_design_1__f3zmpj_300x300.jpg)
Wednesday Aug 30, 2023
Chaos to calm: How to manage difficult conversations with Louisa Clarke S4 E9
Wednesday Aug 30, 2023
Wednesday Aug 30, 2023
In this penultimate episode of season four, Jenni is joined by Louisa Clarke who is a specialist on how to manage difficult conversations. Are you a confrontation avoider? Louisa talks about moving away from the concept that having a difficult conversation involves being aggressive and bolshy. Louisa and Jenni discuss tips and tricks to help difficult conversations end up in a nicer place that cuts through the power dynamic. They talk about why having difficult conversations, setting boundaries, and setting expectations is our path to freedom, enabling things to run more smoothly. And how to do it in a way that’s warm and packed with values and integrity.
Having difficult conversations at work is something many leaders and managers struggle with. It’s such a big topic for some of our clients so chatting to Louisa about the chaos it can bring and how we can help people bring calm was a useful discussion for those struggling with it. You’ll find some of Louisa’s latest thinking in her latest blog where she shares tips for navigating some of those tricky issues at work. Louisa's blog - Redefining Communication
Thank you for listening!
Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.
Resources:
Calm Edged Rebels podcast, Season 2, episode 3 - How to say no: creating balance and boundaries
How to have a difficult conversation blog by Jenni Field
Get in touch with Louisa through their website here www.confidentlythere.com or via LinkedIn
![Chaos to calm: Why every leader needs a coach with Jo Twiselton S4 E8](https://pbcdn1.podbean.com/imglogo/image-logo/12853279/Untitled_design_1__f3zmpj_300x300.jpg)
Wednesday Aug 23, 2023
Chaos to calm: Why every leader needs a coach with Jo Twiselton S4 E8
Wednesday Aug 23, 2023
Wednesday Aug 23, 2023
There might be several items addressed in this episode with change communication consultant and leadership coach, Jo Twiselton, that will make you think, “Huh, that’s me!” Jo and Jenni talk about why every leader needs a coach to help guide them through this ever-changing world.
Leaders are human too and you need to look after yourself first and foremost. Jo reveals some great tips that you can put into practice.
As an executive coach, Jo is often working with the team to facilitate conversations and advise on change programmes. Jo has worked with several of our clients helping them through change and in her latest blog for us she shared some of the reasons why and how coaching can help leaders as they navigate through organisational change. Jo's Blog - Redefining Communication
Thank you for listening!
Keep the conversation going, ask questions, and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.
Resources:
Comms Reboot - the communication unconference by Redefining Communications
Emotional Intelligence: Why it Can Matter More Than IQ book by Daniel Goleman
Leadership Coaching: From Personal Insight to Organisational Performance book by Graham Lee
Credibility: How Leaders Gain and Lose It, Why People Demand It book by James Kouzes and Barry Posner
Get in touch with Jo here LinkedIn
![Chaos to calm: Managing reputation and risk with Eva Maclaine S4 E7](https://pbcdn1.podbean.com/imglogo/image-logo/12853279/Untitled_design_1__f3zmpj_300x300.jpg)
Wednesday Aug 16, 2023
Chaos to calm: Managing reputation and risk with Eva Maclaine S4 E7
Wednesday Aug 16, 2023
Wednesday Aug 16, 2023
Join Jenni as she talks to communications strategist, Eva Maclaine, about managing reputation and the risks involved. In a world where technology and social media can highlight anything, whether it’s true or not, maintaining a good reputation is high on leaders’ priorities. They discuss how working with integrity and mindfulness is key when navigating your way through managing your reputation.
Eva joined the collective team in 2022 as we found clients needed a little advice on reputation management and the role of employees. Eva’s expertise here means she is perfectly positioned to help leadership teams and communication teams consider the ethical and reputational impact of decisions.
Thank you for listening!
Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.
Resources:
Eva blog - Crises, chaos and calm - Maintaining untarnished reputations
Bell Pottinger case study | PRCA
Government shuns CBI lobby giant after rape claim - BBC News
Get in touch with Eva through LinkedIn