Redefining Communications with Jenni Field
Chaos to calm: Influence and persuasion. S2 E10

Chaos to calm: Influence and persuasion. S2 E10

April 27, 2022

Influence and persuasion are important no matter what role you’re in. In this episode, Jenni explores some of the theories about influence and persuasion, and the potential links to chaos. She also shares five things to consider when it comes to influence, as well as the risk of cross over into manipulation.

 

Keep the conversation going, ask questions and share your thinking by joining the Redefining Comms community, and connecting with Jenni on LinkedIn and Twitter.

 

Here are links to the resources mentioned in this episode:

Books recommended by Jenni Field

https://uk.bookshop.org/lists/books-recommended-by-jenni-field-redefining-communications

 

You are not so smart: Why your memory is mostly fiction, why you have too many friends on Facebook and 46 other ways you’re deluding yourself by David McRaney

https://uk.bookshop.org/books/you-are-not-so-smart-why-your-memory-is-mostly-fiction-why-you-have-too-many-friends-on-facebook-and-46-other-ways-you-re-delu/9781851689392?aid=9752

 

The Social Dilemma on Netflix

https://www.youtube.com/watch?v=uaaC57tcci0

 

Robert Cialdini

https://www.robertcialdinibf.com/

 

Podcast S2 E7: Building trust and credibility

https://redefiningcomms.com/podcast/chaos-to-calm-building-trust-and-credibility-s2-e7/

 

Podcast S2 E5: How to listen to employees

https://redefiningcomms.com/podcast/chaos-to-calm-how-to-listen-to-employees-s2-e5/

 

 

Chaos to calm - Communicating change. S2 E9

Chaos to calm - Communicating change. S2 E9

April 20, 2022

Around 70% of change programmes fail. Often this failure is linked to employee resistance, poor management, and poor communication. If we know that so many fail due to, in part, poor communication, why is bringing in communication professionals still left until the last minute?

 

In this episode, Jenni talks broadly about communicating change inside organisations: why it goes wrong, three factors critical to success, and the "six concerns of change" for you to consider after listening. She also shares a quick-win approach, plus resources for further listening/reading.

 

To keep the conversation going, connect with Jenni on LinkedIn and Twitter; ask questions and share your thinking!

 

Resources:

Chaos to calm podcast S1 E7 The Field Model™

https://redefiningcomms.com/podcast/chaos-to-calm-the-field-model-s1-e7/

Influential Internal Communication by Jenni Field

https://redefiningcomms.com/influential-internal-communication-book-jenni-field/

Blog: The science of fear

https://redefiningcomms.com/the-science-of-fear/

Blog: Why employee engagement needs to be more than just campaigns and rewards

https://redefiningcomms.com/why-employee-engagement-needs-to-be-more-than-just-campaigns-and-rewards/

Addressing the 6 Staff Concerns of Organisational Change

https://eqstrategist.com/addressing-the-6-staff-concerns-of-organisational-change/

Chaos to calm - Accountability. S2 E8

Chaos to calm - Accountability. S2 E8

April 13, 2022

Why do we need accountability and why is it so hard?

In this episode, Jenni looks at how accountability can cause chaos, its impact on trust, and the reasons behind it being critical to employee engagement. She also suggests ways to improve accountability, for you and others, and strengthen the link to organisational culture.

 

To keep the conversation going, connect with Jenni on LinkedIn and Twitter; ask questions and share your thinking!

 

Throughout the episode, Jenni shares a host of helpful resources:

 

Mistakes Were Made (But Not By Me) by Carol Tavis and Elliot Aronson

https://www.goodreads.com/book/show/522525.Mistakes_Were_Made_But_Not_by_Me_

Blog: How RASCI can help you gain clarity and calm

https://redefiningcomms.com/how-rasci-can-help-gain-clarity-and-calm/

How to be heard with productive disagreement podcast by Calm Edged Rebels

https://calmedgedrebels.com/how-to-be-heard-with-productive-disagreement/

The positive practice of productive disagreement blog by Calm Edged Rebels

https://calmedgedrebels.com/the-positive-practice-of-productive-disagreement/

Brené Brown podcast: Unlocking Us

I’m Sorry: How to Apologize and Why It Matters, Part 1 of 2

https://brenebrown.com/podcast/harriet-lerner-and-brene-im-sorry-how-to-apologize-why-it-matters-part-1-of-2/

I’m Sorry: How to Apologize and Why It Matters, Part 2 of 2

https://brenebrown.com/podcast/im-sorry-how-to-apologize-why-it-matters-part-2-of-2/

Dare to Lead by Brené Brown

https://uk.bookshop.org/a/9752/9781785042140

Frey admits lying; Oprah apologizes to viewers

https://www.today.com/popculture/frey-admits-lying-oprah-apologizes-viewers-2D80556017

Chaos to calm: Trust and credibility. S2 E7

Chaos to calm: Trust and credibility. S2 E7

April 6, 2022

What is trust? What is credibility? Are they the same? Can you have one without the other?

Jenni provides in-depth answers during this episode, reveals why we listen to some people more than others, and shares three core things to consider when it comes to building trust.

 

To keep the conversation going, connect with Jenni on LinkedIn and Twitter; ask questions and share your thinking!

 

Resources:

Redefining Comms podcast Chaos to calm: Leading remotely S2 E1

https://redefiningcomms.com/podcast/chaos-to-calm-leading-remotely-s2-e1/

 

Redefining Comms podcast Chaos to calm: Fear and trust S1 E5

https://redefiningcomms.com/podcast/chaos-to-calm-fear-and-trust-s1-e5/

 

Messengers: 8 Ways to Get Heard by Stephen Martin and Joseph Marks

https://uk.bookshop.org/a/9752/9781847942371

Chaos to calm: Managing stakeholders. S2 E6

Chaos to calm: Managing stakeholders. S2 E6

March 30, 2022

Who are your stakeholders? Why do you need to manage them? What happens if you don’t?

 

In this episode Jenni explains the risks in not mapping all interested parties, gives you four key questions to help identify who they are, and talks through tools to model different groups critical to your success.

 

Resources:

Blog: How RASCI can help you gain clarity and calm by Redefining Comms

https://redefiningcomms.com/how-rasci-can-help-gain-clarity-and-calm/

Blog: How to manage stakeholders by Redefining Comms

https://redefiningcomms.com/how-to-manage-stakeholders/

RASCI featured in Redefining Comms podcast Chaos to calm: Organisational growth S1 E10

https://redefiningcomms.com/podcast/chaos-to-calm-organisational-growth-s1-e10/

 

You can continue the conversation with Jenni on Twitter and LinkedIn

Chaos to calm: How to listen. S2 E5

Chaos to calm: How to listen. S2 E5

March 23, 2022

Change over the decades has seen internal communication shift from being top down to more circular, from being broadcast to conversations. But for that to work we need to create spaces for conversations, and we must listen to people – really listen.

 

In this episode, Jenni lifts the lid on the chaos that comes from not listening, the risks of listening too much to the wrong people, and shares five things to do differently to create calm when listening to employees.

 

You can continue the conversation with Jenni on Twitter and LinkedIn

 

Resources:

Leaders are responsible for psychological safety podcast by the Calm Edged Rebels

https://calmedgedrebels.com/leaders-are-responsible-for-psychological-safety/

 

Blog: Psychological safety and trust are not the same thing by Redefining Communications

https://redefiningcomms.com/psychological-safety-and-trust-are-not-the-same-thing/

 

Deep Listening: impact beyond words by Oscar Trimboli

https://uk.bookshop.org/books/1605841264_deep-listening-impact-beyond-words/9780995377745

 

Poles Apart: Why People Turn Against Each Other, and How to Bring Them Together by Alison Goldsworthy, Laura Osborne & Alexandra Chesterfield

https://uk.bookshop.org/a/9752/9781847942951

 

Blog: How to avoid team friction – from poles apart to pulling together by Redefining Communications

https://redefiningcomms.com/how-to-avoid-team-friction/

 

Do words really matter? By Beth Collier via LinkedIn

https://www.linkedin.com/pulse/do-words-really-matter-beth-collier/

 

Messengers: Who We Listen To, Who We Don't, and Why by Stephen Martin & Joseph Marks

https://uk.bookshop.org/a/9752/9781847942357

 

Influential Internal Communication: Streamline Your Corporate Communication to Drive Efficiency and Engagement by Jenni Field

https://redefiningcomms.com/influential-internal-communication-book-jenni-field/

Chaos to calm: Mergers and acquisitions. S2 E4

Chaos to calm: Mergers and acquisitions. S2 E4

March 16, 2022

In this episode, Jenni tackles mergers and acquisitions, the differences between the two, the risk inherent in lumping the two terms together and, when it comes to communication and culture, how easily organisations can spiral into chaos.

 

Find out what this chaos can look like, where things can go wrong, and five key pieces of advice to help create calm when surrounded by so much change.

 

Resources

The Art of Resilience by Ross Edgley

https://uk.bookshop.org/books/the-art-of-resilience-strategies-for-an-unbreakable-mind-and-body/9780008356989?aid=9752

 

Blog: Aligning needs to employee engagement – how we can easily get it wrong with the best intentions

https://redefiningcomms.com/aligning-needs-to-employee-engagement-how-we-can-easily-get-it-wrong-with-the-best-intentions/

 

Blog: What is internal communication?

https://redefiningcomms.com/what-is-internal-communication/

 

Hierarchy of Needs: A Theory of Human Motivation by Abraham H. Maslow

https://www.goodreads.com/book/show/13518096-hierarchy-of-needs

 

You can continue the conversation with Jenni on Twitter and LinkedIn

Chaos to calm - Team friction. S2 E3

Chaos to calm - Team friction. S2 E3

March 9, 2022

We all want to work somewhere where we can share ideas, celebrate success and collaborate well across different departments. But, as Jenni points out, this often becomes tricky when competitive environments, big egos, gossip, passive leadership or low morale are allowed to fester. In this 15-minute episode, she also shares five fixes on how to bring people together.

You can continue the conversation with Jenni on Twitter and LinkedIn

RESOURCES

Influential Internal Communication by Jenni Field

https://redefiningcomms.com/influential-internal-communication-book-jenni-field/

 

The Five Dysfunctions of a Team: A Leadership Fable by Patrick M. Lencioni

https://uk.bookshop.org/a/9752/9780787960759

 

Dare to Lead by Brené Brown

https://uk.bookshop.org/a/9752/9781785042140

 

Poles Apart by Alison Goldsworthy, Laura Osborne & Alexandra Chesterfield

https://uk.bookshop.org/a/9752/9781847942951

 

Blog: How to avoid team friction – from poles apart to pulling together

https://redefiningcomms.com/how-to-avoid-team-friction/

 

The Fearless Organization by Amy C. Edmondson

https://uk.bookshop.org/a/9752/9781119477242

Chaos to calm - Loss of purpose. S2 E2

Chaos to calm - Loss of purpose. S2 E2

March 9, 2022

Organisational purpose looms large on leadership agendas as we move out of the pandemic. In this episode, Jenni’s broad look at this big topic will help you think differently about the chaotic impact purpose can have on organisation when it disappears and the length of time it takes for that impact to be felt. Plus three questions to help you turn chaos to calm.

You can continue the conversation with Jenni on Twitter and LinkedIn

 

RESOURCES:

Influential Internal Communication by Jenni Field

https://redefiningcomms.com/influential-internal-communication-book-jenni-field/

 

Four pillars of employee engagement by Nita Clarke & David McLeod

https://engageforsuccess.org/the-four-enablers/

 

The algebra or purpose by Simon Farrell

https://www.todaythearena.com/blog/2019/3/11/zrmanja-falls-croatia-f3exm-88378

 

The Field Report by Jenni Field

https://redefiningcomms.com/the-field-report-book-jenni-field/

 

Chaos to calm - Leading remotely. S2 E1

Chaos to calm - Leading remotely. S2 E1

March 9, 2022

In this first episode of season 2, Jenni looks at the impact of remote work on building and maintaining relationships, and how that may feel whether you’re leading a team or trying to engage with people across an organisation.

She also identifies key chaotic symptoms that can emerge when you’re remote, and offers six tried-and-tested suggestions to help you go from chaos to calm.

You can continue the conversation with Jenni on Twitter and LinkedIn

 

RESOURCES:

Workshop: The power of productivity

https://redefiningcomms.com/training-and-coaching/power-of-productivity-workshop/

 

How RASCI can help you gain clarity and calm

https://redefiningcomms.com/how-rasci-can-help-gain-clarity-and-calm/

 

The DISC Strengths™ Temperament Assessment

https://discstrengths.com/

 

Myers Briggs Personality Assessment

https://www.themyersbriggs.com/

 

Remote Work by Chris Dyer & Kim Shepherd

https://uk.bookshop.org/a/9752/9781398600362

 

Webinar: Five myths about hybrid working

https://redefiningcomms.com/five-myths-about-hybrid-working/

 

Spotting burnout: seven ways to solve your stress cycle

https://redefiningcomms.com/spotting-burnout-mental-resilience/

 

Books recommended by Jenni Field

https://uk.bookshop.org/lists/books-recommended-by-jenni-field-redefining-communications

 

The Long-Distance Leader by Kevin Eikenberry & Wayne Turmel

https://uk.bookshop.org/a/9752/9781523094615

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