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Business Communications Strategist, Jenni Field, shares tips and advice on how to take your organisation or team from chaos to calm. In these 15 minute episodes Jenni covers a variety of topics from employee communications, organisational culture, leadership and hybrid working.
Episodes
Wednesday Sep 07, 2022
Wednesday Apr 27, 2022
Wednesday Apr 27, 2022
Influence and persuasion are important no matter what role you’re in. In this episode, Jenni explores some of the theories about influence and persuasion, and the potential links to chaos. She also shares five things to consider when it comes to influence, as well as the risk of cross over into manipulation.
Keep the conversation going, ask questions and share your thinking by joining the Redefining Comms community, and connecting with Jenni on LinkedIn and Twitter.
Here are links to the resources mentioned in this episode:
Books recommended by Jenni Field
https://uk.bookshop.org/lists/books-recommended-by-jenni-field-redefining-communications
You are not so smart: Why your memory is mostly fiction, why you have too many friends on Facebook and 46 other ways you’re deluding yourself by David McRaney
The Social Dilemma on Netflix
https://www.youtube.com/watch?v=uaaC57tcci0
Robert Cialdini
https://www.robertcialdinibf.com/
Podcast S2 E7: Building trust and credibility
https://redefiningcomms.com/podcast/chaos-to-calm-building-trust-and-credibility-s2-e7/
Podcast S2 E5: How to listen to employees
https://redefiningcomms.com/podcast/chaos-to-calm-how-to-listen-to-employees-s2-e5/
Wednesday Apr 20, 2022
Wednesday Apr 20, 2022
Around 70% of change programmes fail. Often this failure is linked to employee resistance, poor management, and poor communication. If we know that so many fail due to, in part, poor communication, why is bringing in communication professionals still left until the last minute?
In this episode, Jenni talks broadly about communicating change inside organisations: why it goes wrong, three factors critical to success, and the "six concerns of change" for you to consider after listening. She also shares a quick-win approach, plus resources for further listening/reading.
To keep the conversation going, connect with Jenni on LinkedIn and Twitter; ask questions and share your thinking!
Resources:
Chaos to calm podcast S1 E7 The Field Model™
https://redefiningcomms.com/podcast/chaos-to-calm-the-field-model-s1-e7/
Influential Internal Communication by Jenni Field
https://redefiningcomms.com/influential-internal-communication-book-jenni-field/
Blog: The science of fear
https://redefiningcomms.com/the-science-of-fear/
Blog: Why employee engagement needs to be more than just campaigns and rewards
Addressing the 6 Staff Concerns of Organisational Change
https://eqstrategist.com/addressing-the-6-staff-concerns-of-organisational-change/
Wednesday Apr 13, 2022
Wednesday Apr 13, 2022
Why do we need accountability and why is it so hard?
In this episode, Jenni looks at how accountability can cause chaos, its impact on trust, and the reasons behind it being critical to employee engagement. She also suggests ways to improve accountability, for you and others, and strengthen the link to organisational culture.
To keep the conversation going, connect with Jenni on LinkedIn and Twitter; ask questions and share your thinking!
Throughout the episode, Jenni shares a host of helpful resources:
Mistakes Were Made (But Not By Me) by Carol Tavis and Elliot Aronson
https://www.goodreads.com/book/show/522525.Mistakes_Were_Made_But_Not_by_Me_
Blog: How RASCI can help you gain clarity and calm
https://redefiningcomms.com/how-rasci-can-help-gain-clarity-and-calm/
How to be heard with productive disagreement podcast by Calm Edged Rebels
https://calmedgedrebels.com/how-to-be-heard-with-productive-disagreement/
The positive practice of productive disagreement blog by Calm Edged Rebels
https://calmedgedrebels.com/the-positive-practice-of-productive-disagreement/
Brené Brown podcast: Unlocking Us
I’m Sorry: How to Apologize and Why It Matters, Part 1 of 2
I’m Sorry: How to Apologize and Why It Matters, Part 2 of 2
https://brenebrown.com/podcast/im-sorry-how-to-apologize-why-it-matters-part-2-of-2/
Dare to Lead by Brené Brown
https://uk.bookshop.org/a/9752/9781785042140
Frey admits lying; Oprah apologizes to viewers
https://www.today.com/popculture/frey-admits-lying-oprah-apologizes-viewers-2D80556017
Wednesday Apr 06, 2022
Wednesday Apr 06, 2022
What is trust? What is credibility? Are they the same? Can you have one without the other?
Jenni provides in-depth answers during this episode, reveals why we listen to some people more than others, and shares three core things to consider when it comes to building trust.
To keep the conversation going, connect with Jenni on LinkedIn and Twitter; ask questions and share your thinking!
Resources:
Redefining Comms podcast Chaos to calm: Leading remotely S2 E1
https://redefiningcomms.com/podcast/chaos-to-calm-leading-remotely-s2-e1/
Redefining Comms podcast Chaos to calm: Fear and trust S1 E5
https://redefiningcomms.com/podcast/chaos-to-calm-fear-and-trust-s1-e5/
Messengers: 8 Ways to Get Heard by Stephen Martin and Joseph Marks
Wednesday Mar 30, 2022
Wednesday Mar 30, 2022
Who are your stakeholders? Why do you need to manage them? What happens if you don’t?
In this episode Jenni explains the risks in not mapping all interested parties, gives you four key questions to help identify who they are, and talks through tools to model different groups critical to your success.
Resources:
Blog: How RASCI can help you gain clarity and calm by Redefining Comms
https://redefiningcomms.com/how-rasci-can-help-gain-clarity-and-calm/
Blog: How to manage stakeholders by Redefining Comms
https://redefiningcomms.com/how-to-manage-stakeholders/
RASCI featured in Redefining Comms podcast Chaos to calm: Organisational growth S1 E10
https://redefiningcomms.com/podcast/chaos-to-calm-organisational-growth-s1-e10/
You can continue the conversation with Jenni on Twitter and LinkedIn
Wednesday Mar 23, 2022
Wednesday Mar 23, 2022
Change over the decades has seen internal communication shift from being top down to more circular, from being broadcast to conversations. But for that to work we need to create spaces for conversations, and we must listen to people – really listen.
In this episode, Jenni lifts the lid on the chaos that comes from not listening, the risks of listening too much to the wrong people, and shares five things to do differently to create calm when listening to employees.
You can continue the conversation with Jenni on Twitter and LinkedIn
Resources:
Leaders are responsible for psychological safety podcast by the Calm Edged Rebels
https://calmedgedrebels.com/leaders-are-responsible-for-psychological-safety/
Blog: Psychological safety and trust are not the same thing by Redefining Communications
https://redefiningcomms.com/psychological-safety-and-trust-are-not-the-same-thing/
Deep Listening: impact beyond words by Oscar Trimboli
https://uk.bookshop.org/books/1605841264_deep-listening-impact-beyond-words/9780995377745
Poles Apart: Why People Turn Against Each Other, and How to Bring Them Together by Alison Goldsworthy, Laura Osborne & Alexandra Chesterfield
https://uk.bookshop.org/a/9752/9781847942951
Blog: How to avoid team friction – from poles apart to pulling together by Redefining Communications
https://redefiningcomms.com/how-to-avoid-team-friction/
Do words really matter? By Beth Collier via LinkedIn
https://www.linkedin.com/pulse/do-words-really-matter-beth-collier/
Messengers: Who We Listen To, Who We Don't, and Why by Stephen Martin & Joseph Marks
https://uk.bookshop.org/a/9752/9781847942357
Influential Internal Communication: Streamline Your Corporate Communication to Drive Efficiency and Engagement by Jenni Field
https://redefiningcomms.com/influential-internal-communication-book-jenni-field/
Wednesday Mar 16, 2022
Wednesday Mar 16, 2022
In this episode, Jenni tackles mergers and acquisitions, the differences between the two, the risk inherent in lumping the two terms together and, when it comes to communication and culture, how easily organisations can spiral into chaos.
Find out what this chaos can look like, where things can go wrong, and five key pieces of advice to help create calm when surrounded by so much change.
Resources
The Art of Resilience by Ross Edgley
Blog: Aligning needs to employee engagement – how we can easily get it wrong with the best intentions
Blog: What is internal communication?
https://redefiningcomms.com/what-is-internal-communication/
Hierarchy of Needs: A Theory of Human Motivation by Abraham H. Maslow
https://www.goodreads.com/book/show/13518096-hierarchy-of-needs
You can continue the conversation with Jenni on Twitter and LinkedIn
Wednesday Mar 09, 2022
Wednesday Mar 09, 2022
We all want to work somewhere where we can share ideas, celebrate success and collaborate well across different departments. But, as Jenni points out, this often becomes tricky when competitive environments, big egos, gossip, passive leadership or low morale are allowed to fester. In this 15-minute episode, she also shares five fixes on how to bring people together.
You can continue the conversation with Jenni on Twitter and LinkedIn
RESOURCES
Influential Internal Communication by Jenni Field
https://redefiningcomms.com/influential-internal-communication-book-jenni-field/
The Five Dysfunctions of a Team: A Leadership Fable by Patrick M. Lencioni
https://uk.bookshop.org/a/9752/9780787960759
Dare to Lead by Brené Brown
https://uk.bookshop.org/a/9752/9781785042140
Poles Apart by Alison Goldsworthy, Laura Osborne & Alexandra Chesterfield
https://uk.bookshop.org/a/9752/9781847942951
Blog: How to avoid team friction – from poles apart to pulling together
https://redefiningcomms.com/how-to-avoid-team-friction/
The Fearless Organization by Amy C. Edmondson
Wednesday Mar 09, 2022
Wednesday Mar 09, 2022
Organisational purpose looms large on leadership agendas as we move out of the pandemic. In this episode, Jenni’s broad look at this big topic will help you think differently about the chaotic impact purpose can have on organisation when it disappears and the length of time it takes for that impact to be felt. Plus three questions to help you turn chaos to calm.
You can continue the conversation with Jenni on Twitter and LinkedIn
RESOURCES:
Influential Internal Communication by Jenni Field
https://redefiningcomms.com/influential-internal-communication-book-jenni-field/
Four pillars of employee engagement by Nita Clarke & David McLeod
https://engageforsuccess.org/the-four-enablers/
The algebra or purpose by Simon Farrell
https://www.todaythearena.com/blog/2019/3/11/zrmanja-falls-croatia-f3exm-88378
The Field Report by Jenni Field
https://redefiningcomms.com/the-field-report-book-jenni-field/