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This podcast gives you bitesize advice and guidance on internal communication and leadership credibility. Each episode is less than 15 minutes to help you get access to support for your employee engagement strategy, your internal comms and your leadership development. Jenni Field is an expert in leadership credibility and internal communication. Author of Influential Internal Communication, and Nobody Believes You - Become a Leader People Will Follow, her work as an international speaker and coach, helps leaders and their organisations become more efficient and more engaging. After spending 13 years working inside organisations as Head of Internal Communications and Communications Director, Jenni set up the consultancy Redefining Communications to help organisations and teams use communication to go from chaos to calm. Since 2017 Jenni has published two books, hosted two popular podcasts that discuss leadership, communication and wellbeing and conducted research into communication with deskless workers, the role of line managers and why we follow some leaders and not others. In 2020 she was the President of the Chartered Institute of Public Relations, and she holds qualifications and accreditations in internal communication, company directorship and facilitation. She is an impressive speaker, inspiring leader and is globally recognised in the communication industry as a force for change in the way leaders and organisations as a whole communicate with their teams. How to connect with Jenni: LinkedIn: https://www.linkedin.com/in/jennifield/ Instagram: https://www.instagram.com/jennifield/ Mailing list: https://redefiningcomms.com/join-our-community/
Episodes

Wednesday Jul 17, 2024
Nobody Believes You: The Importance of Empathy as a Leader S5 EP3
Wednesday Jul 17, 2024
Wednesday Jul 17, 2024
In the third episode of Season 5, Jenni explores the importance of empathy in leadership. She defines genuine empathy beyond just 'stepping into someone else's shoes' and shares personal stories highlighting the chaos that arises from a lack of empathy.
Jenni also provides three practical tips for leaders to build empathy, including: actively listening, being flexible, and avoiding self-centred storytelling. The episode emphasises that empathy is crucial for forming genuine connections and maintaining credibility as a leader.
Episode Timestamps:
- 00:29 - Defining Empathy
- 01:19 - The Importance of Empathy in Leadership
- 02:18 - The Chaos Without Empathy
- 03:55 - A Real-Life Example of Empathy in Action
- 06:36 - Building Empathy as a Leader
- 08:43 - Practical Tips for Demonstrating Empathy
Key Takeaways From This Episode:
- Genuine empathy involves believing someone else's lived experiences and is closely linked to communication and leadership
- Empathy vs. Compassion: Empathy requires understanding and believing others, while compassion is about connection
- Lack of empathy in leadership leads to people disliking and not trusting their leaders
- Three actionable steps for how leaders can build empathy
Thank you for listening!
Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn, Instagram and X(Twitter).
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